DHL Paket International

With DHL Paket International to EU countries, transport insurance up to EUR 500 against loss and damage** is included.

With DHL Paket International to countries outside the EU, DHL is liable for the value of the contents** as defined by the legal liability regulations set down by the Universal Postal Union:

• 40 SDR (Special Drawing Rights) per parcel plus 4.5 SDR per kilo
• 1 SDR = EUR 1.13138***

With DHL Paket Premium Service products (only for countries outside the EU), transport insurance up to EUR 500 is included.

** Contents must be proven with receipts and invoices

*** Official conversion rate of the Global Postal Union for 2012

Example:

Would you like to have your DHL Paket International picked up?

You can arrange for your parcel to be picked up by franking with DHL Online franking.

You can also easily arrange for franked parcels to be picked up at your convenience.

• More information about the pick-up service

Climate-friendly shipping of your parcel can be requested exclusively when you frank it via DHL Online Franking.

Further information about climate-neutral shipping can be found here.

1 Price includes VAT.

The cash on delivery service enables you to ensure that the recipient only receives the DHL PAKET once he has paid a sum specified by you (e.g. the material value of the contents). The cash on delivery sum obtained will be transferred to your nominated account. You can obtain the transfer voucher for this in your branch.

The maximum permissible cash on delivery sum varies from country to country, and the service is not available for all destinations. For more information on each individual country, please visit our country pages.

¹All Prices inlcude VAT.

An additional charge of EUR 5.50 will be applied if an international cash on delivery transaction involves payment to an account with a third-party bank in Germany from outside the EU and/or in a non-EU currency. This charge is deducted directly from the transfer amount by Postbank.

DHL PAKET International with Premium service take priority and are always transported to the destination country by the fastest means possible. The Premium service also includes transport insurance up to EUR 500.

The price is charged in addition to the parcel price.

DHL PAKETE in Zone 1 / EU beinhalten standardmäßig eine Transportversicherung bis 500 EUR.

If you wish to send a shipment in roll format, you will require a roll stamp.
The roll stamp can be obtained in your branch and in the DHL Shop.

Shipments that exceed the specified dimensions or weight must be sent as bulky items. A roll stamp is no longer required in such cases.

Does your parcel exceed the maximum Paket dimensions or have special characteristics?

Bulky goods are shipments of up to 31.5 kg which:

• if rectangular, exceed the parcel dimensions of 120 x 60 x 60 cm
• if roll-shaped, weigh more than 5 kilograms or exceed a length of 120 cm or a diameter of 15 cm 
• are neither rectangular nor roll-shaped 
• have protruding parts or are loosely tied or 
• have no stable external packaging of corrugated cardboard, solid board or paper.

Please note that this service is not available in all countries. For more information on each individual country, please visit our country pages.

¹For parcels exceeding 10 kg or a combined length and girth of 300 cm, the bulky goods service is subject to VAT: €23.80 (including VAT)

Before sending your parcel, specify what should happen if your shipment cannot be delivered in the destination country. To do this, please tick the sender's instructions directly on the waybill for your DHL PAKET International:

a) Return to sender (Renvoyer à l'expéditeur)If your DHL PAKET International cannot be delivered to the recipient in the destination country, it will be returned. The type of return transport will be determined by the postal company in the recipient country:

• Return via road transport: EUR 10.00 (generally used for return deliveries from European countries)
  
• Return via air transport: EUR 20.00 (generally used for return deliveries from non-European countries)

The fee is only levied if your DHL PAKET International is actually returned.

b) Abandon (Traiter comme abandonné)
If your DHL PAKET International cannot be delivered, it will not be returned to you, but rather auctioned off or sold by the recipient country's postal company. You will not be charged anything for this.

The international value parcel service enables you to agree increased liability for your DHL PAKET International. DHL PAKET International shipments with international value parcel service are carried separately and with extra security. Please also read our notes on permissible values.

The maximum permitted sum varies from country to country. The shipment of parcels using the international value parcel service is not possible in all countries. For more information on each individual country, please visit our country pages.

• Permissible content
  
• Permissible values
  

• Export and customs regulations
  
• Packaging material

Note: Unfortunately this file is only available in German.

¹ Adobe Acrobat Reader 9 needed.