| Dimensions | Weight |
|---|---|
| min. 15 cm x 11 cm x 1 cm | max. 31.5 kg |
| max. 200 cm x < 200 cm x < 200 cm * |
The benefits for you
- The easy-to-use service for recalls and returns
- Flexible solutions
- Return items to an outlet, Packstation, Paketbox or delivery employee
- Easy billing with one fixed price
Flexible returns solutions
Return label enclosed
Your customers receive a fully prepared return label with their delivery. If they choose to send an item back, all they have to do is pack it and affix the label. As a further option, you can also have DHL Retoure picked up from you customer's address with a pick-up order.
Return labels for pick-up
The customer contacts your customer service department and arranges to return the item with a pick-up order. The DHL delivery employee collects the item from your customer's address on the agreed day, bringing the prepared return label.
